Our Promise

Please see below details of the promise Max Energy makes to all its customers..

Tenders

  • Tender requests returned within 10 working days
  • Processed by our central Estimating Team

 Lead Times and Call Off

  • Lead time 7 working days
  • Call off to one central contact number or e-mail
  • Confirmation calls the day before install
  • Post confirmation calls to check the install is to your satisfaction
  • Proactive site calls to book in future work

Health and Safety

  • 100% CSCS carded technicians
  • Site specific RAMS
  • Only Max Energy PPE (we will not attend site wearing another developers PPE)

Resource

  • Designated Business Development Manager for account management
  • Directly employed labour force
  • Redirection of labour as and when required

Quality

  • Pre and post install checks by technician recorded on their work sheet
  • Bi-weekly quality inspection of technicians by the Area Manager
  • Quarterly quality inspection by the manufacturer

Guarantees

  • Cavity wall, 2 year Max energy workmanship, Manufacturer 10/25 year guarantee
  • Loft, 2 year Max Energy workmanship
  • Timber frame, 2 year Max Energy workmanship

Post Occupation Customer Care

  • Initial response to the customer either phone or written contact within 48 hours
  • Home inspection within 5 working days, dependant on customer
  • Remedial work completed within a further 10 working days

Customer Friendly • Customer Focused • Customer First

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